Privacy Policy

At Florals By Fel, we value your privacy. Here’s how we handle information when you visit our website:

1. Information We Collect

We use Google Analytics to understand how visitors interact with our site. This may include anonymised data such as pages visited, device type, browser, and general location.

If you contact us via WhatsApp, Instagram DMs, or other messaging platforms, we may collect personal information such as your name, email, address, or phone number, but only to respond to your inquiry or booking and fulfil orders.

2. How We Use This Information

Analytics data helps us improve the website experience and showcase our floral designs more effectively.

Personal information from messages is used only to respond to inquiries, process bookings, and fulfill orders.

We do not share, sell, or misuse this data.

3. Third-Party Services

Google Analytics is a third-party service that collects anonymised visitor information. For more details, you can review Google’s privacy policy here.

4. Your Privacy Choices

You can disable tracking via your browser settings or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

You can request that we delete your personal information collected via messages at any time.

5. Updates to This Policy

We may update this policy from time to time. Continued use of the website indicates acceptance of any changes.

Effective Date: 17 August 2025